FAQs

Clear information on booking, amenities, and policies at The YU helps you plan your stay efficiently and with confidence.

How do I book a stay at The YU in Minami Aoyama?

Reservations can be made directly on our website by choosing your dates and completing the secure checkout.

For any special needs or questions, our team is available to assist you.

Is The YU suitable for business travelers and remote work?

The YU provides dedicated work areas, ergonomic chairs, and reliable high-speed internet, supporting productivity for business travelers and remote workers.

Its central Minami Aoyama location offers quick access to offices, cafes, and coworking spaces.

Is The YU suitable for high-profile guests seeking privacy and discretion?

Designed with privacy and security in mind, The YU features private secure entry and a quiet environment.

Guests benefit from a self-check-in system and can request tailored concierge services to ensure a discreet and smooth stay.

What amenities does The YU offer?

Our apartments include air conditioning, quality bed linens, washer and dryer, elevator access, essential toiletries, hair dryer, hangers, heating, fast internet, iron, fully equipped kitchen, patio or balcony, TV, and wireless internet.

Additional amenities cover bathroom essentials, kitchen appliances like coffee maker and microwave, safety devices, and more to support a comfortable long-term stay.

What are the payment and cancellation policies

Payments are accepted via card through Stripe on our website.

Bank transfers are available upon request.

Monthly payment plans are offered for extended stays, with credit card required for automated billing.

Cancellation requests must be submitted in writing.

Full refunds apply for cancellations over 30 days before arrival; partial refunds may apply within 30 days, subject to an administrative fee.

We recommend securing travel insurance for unforeseen changes.